Terms of service and booking

§ 1. General provisions and definitions

1. These Terms govern the use of Hurghada House, available at https://hurghadahouse.pl (the "Service"), and how booking requests for holiday rentals and enquiries about long-term rentals and property purchases are made.

2. Definitions:

• Office: the real estate office running the Service, identified in § 2, based in Egypt.
• User: anyone using the Service.
• Consumer: a natural person using the Service for purposes outside their trade or profession.
• Listing: a presentation of a property for sale, holiday rental or long-term rental (description, photos, price, availability).
• Booking request: a request for a stay sent through the form on a holiday rental Listing.
• Provisional booking: the state of a booking request for 48 hours after it is sent, before the Office confirms or declines it.
• Confirmation: a message from the Office (e-mail, phone or WhatsApp) accepting the booking and stating its terms.
• Owner: a person whose property the Office manages under a separate agreement and for whom the Office has created an owner account.

3. Using the Service is free of charge. The Service does not take online payments.

§ 2. Who runs the Service

1. The Service is run by [office company details to be completed]:

2. The Office operates in Egypt: it presents properties for sale, including from developers, and runs holiday and long-term rentals of properties it manages. Service is provided in Polish and English.

3. The software of the Service (the wiseEstate platform) is provided and maintained by Softwise as a processor acting on behalf of the Office. Softwise is not a party to bookings, leases or sale agreements.

§ 3. What the Service offers

• browsing Listings for sale, holiday rental and long-term rental, district descriptions and guides;
• enquiry forms: purchase, long-term rental, cooperation for owners and general contact;
• a booking request for a chosen holiday stay (§ 5);
• an owner area available only to Owners invited by the Office (§ 8);
• contact with the Office via WhatsApp, phone and e-mail.

A current web browser is all you need. To receive a reply you need an e-mail address or phone number.

§ 4. Nature of Listing information

1. Listings are for information and are not a binding offer. Binding terms are stated in the Confirmation or in the agreement.

2. Prices are shown in the currency set by the developer or owner. Amounts in another currency (e.g. Polish zloty or euro) are indicative conversions at the rate of the update date and may differ from the amount payable.

3. Some Listing data is taken by the Office from developers' price lists and catalogues, and some descriptions are translated between Polish and English. An AI model helps with both, and an Office employee checks every Listing before publication (see Privacy policy, section 9).

4. Photos and renderings of projects under construction come from developers and may differ from the finished building.

§ 5. Holiday rental booking

1. On a holiday rental Listing you choose arrival and departure dates and the number of guests, then send a Booking request. The Service shows an indicative price calculated from the seasonal price list.

2. A Booking request creates a Provisional booking valid for 48 hours. During that time the selected days are marked as pending and the Office checks availability and terms.

3. The Office confirms or declines the request within 48 hours. If it does not confirm within that time, the Provisional booking expires automatically at no cost to you.

4. A booking is binding only after the Confirmation. Sending the request, an automatic message from the Service or the calendar view are not a confirmation.

5. The Confirmation states the final price, the amount and due date of any deposit and security deposit, the payment method, house rules and cancellation terms. Payments are made outside the Service, directly to the Office, on the terms of the Confirmation.

§ 6. Cancellation

1. Before the Confirmation you may withdraw the request at any time at no cost: send a message to the Office or simply do not respond (the Provisional booking will expire).

2. After the Confirmation, the cancellation terms stated in the Confirmation apply. The Office presents them before asking for any payment. If the Confirmation does not state cancellation terms, the Office charges no cancellation fee.

3. If the Office cancels a confirmed booking for reasons attributable to it, it refunds all amounts paid or, with your consent, offers another date or property.

§ 7. Long-term rental and purchase

1. A long-term rental enquiry is not a booking. The lease (term, rent, deposit, fees, notice period) is concluded by the Office with the tenant in writing, outside the Service. "Available from" on a Listing reflects current leases and may change.

2. For purchases, the Office presents Listings and helps you contact the developer or seller. The sale agreement is concluded between the buyer and the developer or seller under Egyptian law. The Office states any fee in writing before any agreement is concluded.

§ 8. Owner area

1. Owner accounts are created only by the Office, for Owners with whom it has a management agreement. The invitation arrives by e-mail with a link to set a password.

2. An Owner sees only their own properties: booking calendar, leases and summaries. Guest data is shown in a limited form (initials and dates).

3. An Owner's own stay is a request to be confirmed by the Office, like a Booking request.

4. Owners must not share their password and should tell the Office if they suspect someone else has accessed their account.

§ 9. User obligations

Users provide true contact details, do not send unlawful content or other people's data without their consent, and do not disrupt the Service (e.g. by submitting forms automatically).

§ 10. Liability of the Office

1. The Office takes care that Listings are current and accurate and is responsible for performing confirmed bookings and agreements on the terms of the Confirmation, the agreement and the law.

2. The Office is not liable for interruptions caused by network failures or events beyond its control, or for consequences of incorrect contact details given by the User.

3. Nothing in these Terms limits Consumer rights that cannot be excluded by contract.

§ 11. Complaints

Complaints about the Service, a booking or a stay can be sent to [office company details to be completed]. Describe the issue and what you expect. We reply within 14 days.

§ 12. Governing law and disputes

1. Agreements with the Office are governed by the law stated in the Confirmation or the agreement. This choice does not deprive a Consumer habitually resident in the EU of the protection of mandatory provisions of the law of their country where the Office directs its activities to that country.

2. Consumers may use free consumer advice services in their country. Disputes that cannot be settled amicably are decided by the court competent under the rules applicable to the Consumer.

§ 13. Personal data

How personal data is processed, including transfers to Egypt and outside the European Economic Area, is described in the Privacy policy.

§ 14. Final provisions

1. These Terms are available free of charge in a form that can be downloaded, saved and printed.

2. The Office may amend these Terms for valid reasons (changes in law or in the Service). Bookings confirmed before the change remain subject to the previous version.